Please note the following regarding the clinic –
- The psychologist will not present to the clinic if they are feeling unwell – online sessions will be offered
- We are all taking additional measures in regard to hygiene and cleanliness around the office
- Please do not attend your appointments if you are feeling unwell, or anyone in your household is unwell. Cancellation fees will be waived for the next couple of weeks (but please try to give us as much notice as possible, as there are still other people waiting for appointments)
- Please only bring necessary people to the practice (try to leave anyone who is not required for the appointment at home)
- Please do not arrive early for your appointments, as we want to reduce time spent sitting in the waiting room with others. Please remain in vehicle or outside, where practicable, and arrive as close to the hour as reasonably possible
- Please practice good hygiene with lots of hand washing and hand sanitiser
- Medicare participants – there have been some additional Medicare items made available for people who are unable to attend appointments to allow you to have these appointments over the phone as well. There is reasonably strict isolation criterion for these appointments (see below), so please let us know if you are wanting to take advantage of these appointments (these will be bulk-billed).
- Medicare participants – if you do not meet the isolation criteria, you are still welcome to request for your session to take place over the phone/teleconference (eg Zoom) however there will not be a rebate available for these sessions (therefore they will also not count towards your 10 Medicare rebates/calendar year).
The Federal Government has approved on-line (either telephone or teleconference) appointments to be bulk-billed if following conditions are met –
- the person has been diagnosed with COVID-19 virus; or
- the person has been required to isolate themselves in quarantine in accordance with home isolation guidance issued by Australian Health Protection Principal Committee (AHPPC); or
- the person is at least 70 years old; or
- at least 50 years old and is of Aboriginal or Torres Strait Islander descent; or
- is pregnant; or
- is a parent of a child under 12 months; or
- is already under treatment for chronic health conditions or is immune compromised.
COVID-19 INFORMATION: If you’ve recently travelled overseas or been in close contact with someone who has been confirmed to have Coronavirus or have any of the following symptoms: fever, sore throat, coughing, fatigue or shortness of breath please call our receptionists before presenting for any appointments For more information on COVID-19, call the Coronavirus Health Info Line: 1800 020 080
